MERLIN ARCHERY LIMITED

Merlin Archery Ltd. will refund you within 14 days the value of the original order (except for the supplementary costs arising if you choose a type of delivery other than our least expensive method of delivery). Please note, we are legally entitled to make a deduction from any refund equal to any loss in value associated with unnecessary handling of the product. (Unnecessary handling would be anything more than what would normally be expected when inspecting a product in a retail shop.)

Subject to the terms set out in the Returns policy and the Warranty Information, refunds will be processed within 14 days of the returned goods being received.

We want you to be happy with your purchase! If you have any problems, please contact us and we will be pleased to help. The Consumer Contract Regulations 2013 gives you the right to cancel your order within 14 days after receiving your goods. In most cases, you can change your mind and get a full refund. Some products are exempt and can not be cancelled once processing has begun. Examples include: Goods made to your specifications. Goods modified from the manufacturers original specifications by your request. These include, but not limited to: Arrow shafts cut to your length Fletching of Arrows Custom made bowstrings Custom made bows. Unsealed DVD’s If you wish to exercise your right of cancellation, you must inform us of your decision by clear statement, (e.g. email) and provide us with details of the order. We will then acknowledge your cancellation request and assist with the returns procedure. You will be responsible for returning the goods to us at your own cost. The Consumer Contracts Regulations places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability. Merlin Archery Ltd. will refund you within 14 days the value of the original order (except for the supplementary costs arising if you choose a type of delivery other than our least expensive method of delivery). Please note, we are legally entitled to make a deduction from any refund equal to any loss in value associated with unnecessary handling of the product. (Unnecessary handling would be anything more than what would normally be expected when inspecting a product in a retail shop.) It may not be possible to prevent the dispatch of an order should the cancellation request be made after the order has progressed to our warehouse for processing.

All of our products (excluding second hand items) are supplied with a manufacturers warranty. This warranty is in addition to your statutory rights. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality during the expected life cycle of the product. If your product develops a fault within 30 days of purchase, we'll exchange or refund. After 30 days, we will handle all faults in accordance with the Consumer Rights Act 2015 and the manufacturers warranty. For detailed information of your rights, please visit citizensadvice.org.uk or call 03454 04 05 06 If you believe your product has developed a fault, please follow the procedure below so we can efficiently resolve the issue. 1) Call or email us and describe the problem. We may ask you to send photos of the fault to help us evaluate the issue. 2) It is likely we will need the product returned to us for inspection. We will discuss the best method of return if a return is required. You will be responsible for returning the product to us. 3) If after inspection a fault is confirmed, we will also refund your reasonable return postage costs, which will have been advised during step 2. Please note we will not refund an unnecessarily expensive return postage method, and we will not refund all international postage costs. If after inspection no fault is found, we will return the goods to you and you will be responsible for our reasonable postage costs. 4) The appropriate course of action will be advised in accordance with the Consumer Rights Act 2015 and the manufacturers warranty. Please note that issues such as: wear and tear, modification, miss-use, stripped threads, paint chips, annodising, broken screws, loose screws, impact damage and other such items are not considered faults. Also please note that consumables only carry a limited warranty. Please inspect these items carefully before use. Consumable items are products such as: Bowstrings Cables Nocks Fletchings Arrows Targets Other similar product types These products experience high degrees of wear and tear and are vulnerable to damage through normal use. Some require ongoing maintenance and repair. All warranty claims will be evaluated on a case by case basis.

3-5 days